Last updated: September 12, 2026
Pixrov sells digital downloads, credits and, when enabled, digital plans. Because digital benefits can be delivered immediately, completed and correctly delivered digital purchases are generally not cancellable or refundable except where required by law or where the conditions below apply.
When we will review a refund or restoration request
Contact support if you were charged more than once for the same transaction, payment succeeded but the purchased entitlement was not granted, a Pixrov service error caused a paid download to fail without restoring the related entitlement, or the delivered file is technically unusable because of a confirmed service-side error.
What is normally not refundable
A change of mind after a successful digital download, dislike of a template after successful delivery, problems caused by unsupported user-supplied media, or use of an entitlement that was correctly delivered may not qualify for a refund, subject to applicable consumer law.
How to request help
Email support@pixrov.com with the account email/mobile, order reference if available, template name and a description of the issue. Do not send payment PINs or OTPs.
Where a payment was made through an app store or external payment provider, that provider’s mandatory refund process may also apply.